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Privacy policy

Your privacy is very important to PianoDisc Europe. We therefore adhere to European privacy legislation. In this privacy statement we explain what we do with your data at the pianodisc.shop website.

Processed personal data

When using our website we receive the following data from you:

  • name;
  • address;
  • telephone number;
  • billing address;
  • e-mail address;
  • IP address;
  • location data;
  • data about your visit to our websites and apps: URL, IP address, browser type, language, date and time of your visit;
  • financial data in connection with your orders and payments;

The law calls this personal data and states that we may only use it if we explain exactly why and for what reason.

Purpose of processing personal data

We can use your data for the following purposes:

  • to deliver the agreed services, products and information;
  • to comply with laws and regulations; to improve the quality, safety and user-friendliness of our (mobile) website;

Insofar as your processing requires your permission, pianodisc.shop will only process your data if that permission has been given.

Processing orders

When you place an order with us, we use your personal data to be able to handle it properly. We may then provide your personal data to our delivery service to deliver the order. We receive your payment details from your bank or credit card company. We keep this information for as long as necessary to complete the order and then until the warranty has expired. We store some information longer because it is required by law. For example, we must keep proof of your purchase and invoice for seven years from the Dutch tax authorities.

Contact form

With the contact form you can ask us questions and make requests. You must fill in the requested personal details. We save this until we are sure that you are satisfied with our response and six months thereafter. That way we can respond faster.

Providing person-specific data to Third Parties

We will only give your personal data to others if this is necessary for our website and our services or if we are legally obliged to do so (for example if the police demand this in case of a suspicion of a crime). We work together with GLS and Mollie; GLS for the shipment of products, Mollie for payment transactions. These partners can therefore receive your personal and payment details. This is necessary to be able to deliver what you have purchased.

Data security

Security of your personal data is very important to us. To protect your privacy, we take the following measures:

  • Access to personal data is protected with a username / e-mail address and password;
  • We use secure connections (Secure Sockets Layer or SSL) with which all information between you and our website is protected when you enter personal data;

In addition, we have taken appropriate technical and organizational measures to protect your personal data against loss or any other form of unlawful processing.
We do not store your data longer than legally permitted, legally required and / or necessary for the purposes for which the data is processed.

Use of Cookies

Some pages on www.pianodisc.shop may use cookies or similar technologies. This means that we are able to assist you more easily if you return to our website. You are able to set your browser so that it will inform you if you receive a cookie and you may decline it if you wish. You can also configure your browser so that it fundamentally declines all cookies, however this can sometimes lead to problems with the functions of some websites.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


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